Server Maintenance Support for CS-Cart

Overview

A dedicated monthly support service for CS-Cart store owners who are running their stores on private or cloud servers.

This service ensures your server remains stable, secure, and optimized through continuous monitoring, updates, and expert technical care.

What’s Included?

Our monthly server support plan includes comprehensive coverage of essential operations:

• 24/7 Uptime Monitoring
  Continuous tracking of your server's availability and response time.


• Regular Security Updates
  Ongoing OS and package updates to keep your server secure and stable.


• Performance Optimization
  Tuning of database, caching systems, and critical services for optimal performance.


• Emergency Response
  Immediate support for critical issues like server downtime, traffic surges, or high CPU usage.


• SSL Certificate Renewal & DNS Assistance
  Ensuring your SSL stays valid and helping troubleshoot domain or DNS issues.


• Automated Backups
  Setup and monitoring of automatic backup processes for peace of mind.


• SMTP Setup & Troubleshooting
  Configuration and testing of SMTP for reliable outgoing email delivery.


• Database Import/Export (Twice Monthly)
  Assistance with exporting or importing your database up to 2 times per month.


• FTP & SSH Access Management
  Creating and managing secure user access for developers or team members.


• Cron Jobs & Server Restarts
  Setting up scheduled tasks and restarting services or the server when necessary.


• Storage & Log Management
  Optimizing storage space and rotating logs to prevent overload.


• Monthly Health Report
  A detailed performance and status report sent every month.


• Friendly Support
  Reachable via support tickets or WhatsApp for quick assistance.

❌ What’s Not Included

While the monthly server support plan covers essential operations, the following are not included:

• Reinstallation of the system on a different server
  Requires a separate one-time service request.


• Technical support for CS-Cart software
  This includes bugs, add-ons issues, or store functionality.


• Email account management or mail server support
  (e.g., setting up mailboxes, troubleshooting mail delivery outside SMTP setup)


• Data entry, content updates, or customer data management


• Advanced server hardening beyond the initial configuration
  (e.g., setting up WAF, IDS, or security monitoring systems)


• Performance optimization of CS-Cart store code or theme
  (only the server-level optimization is included)


• Managing 3rd-party services or integrations unless stated


• Backup storage costs if external paid services are required
  (e.g., Amazon S3, Google Cloud Storage)


• 24/7 Monitoring or emergency SLA
  Our support is based on working hours unless you request a dedicated plan.

Monthly Plan Details