Starter Support

Overview

Ideal for new or very small CS-Cart stores, this plan offers basic technical support to help keep your store running smoothly. It covers minor issue resolution and simple adjustments, providing store owners with initial guidance and peace of mind while they get started. The plan is structured with a limited monthly framework to suit early-stage or low-traffic stores.

Included Services

• Add-ons installation
• Backend configuration
• CSS customization
• Layout content customization
• Front Bug fixes
• Translation of interface sections if required
• Limited support requests.

Additional Capabilities

• Create and customize HTML/CSS pages on request
• Server troubleshooting up to 1–2 hours per month

Not Included

• Modifications to hosting/server configuration beyond allocated hours
• Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services
• Quick support via online chat or WhatsApp
• Quick customizations beyond plan scope
• CS-Cart upgrade services
• Repeated recommendations or performance checks
• Custom development & integration beyond included scope
• Web server configuration beyond included hours

Communications & Team Availability

Languages: Arabic & English

Help Desk: crm.sonotrix.com

Team Availability: Sunday–Thursday, 9:00 AM to 5:00 PM GMT +2

Billing & Delivery

Monthly invoice is based on the plan’s included hours (~15 hours).

Additional hours beyond the plan are charged at $20 per hour, with a maximum of 5 extra hours per month.

The plan renews automatically; the client must contact sales to cancel or upgrade.

Work Policy

The plan includes a defined number of monthly hours. Any work exceeding the allocated hours within the extra hour limit will be billed at $20/hour.

Tasks requiring more than 5 hours require a separate external proposal and approval before work begins.

Unused hours do not roll over to the following month.

Support is provided through the SonoTrix Help Desk and online meetings (WhatsApp and live chat excluded)