Advanced Support

Overview

Ideal for medium CS-Cart stores, this plan offers ongoing technical support, advanced customizations, backend adjustments, and enhanced store stability. It ensures your platform runs smoothly, addresses operational issues efficiently, and provides a structured monthly framework that lets store owners focus on growth while technical concerns are expertly managed.

Included Services

• Add-ons installation
• Backend configuration and optimization
• CSS customization
• Layout content customization
• Front Bug fixes
• Translation of interface sections if required
• Unlimited support requests within the scope of included features
• CS-Cart upgrade service (up to 40 hours per month)
• Minor customizations and adjustments within plan hours

Additional Capabilities

• Create and customize HTML/CSS pages on request
• Server troubleshooting up to 5 hours per month
• Assistance with backend optimizations and minor performance improvements

Not Included

• Modifications to hosting/server configuration beyond included hours
• Integration with security tools, Cloudflare, SEO plugins, or 3rd-party services
• Quick support via online chat or WhatsApp outside scheduled hours
• Extensive customizations beyond plan scope
• Repeated recommendations or full performance audits
• Custom development & integration beyond included scope
• Web server configuration beyond included hours

Communications & Team Availability

Languages: Arabic & English

Help Desk: crm.sonotrix.com

Online Meetings: 2 hours per month included

Team Availability: Sunday–Thursday, 9:00 AM to 5:00 PM GMT +2

Billing & Delivery

Monthly invoice based on the plan’s included hours

Additional hours beyond the plan charged at $20/hour, with a maximum of 10 extra hours per month

Plan renews automatically; client must contact sales to cancel or upgrade

Work Policy

Plan includes a defined number of monthly hours; work exceeding allocated hours (up to 10 extra hours) is billed at $20/hour

Tasks requiring more than 10 hours require a separate external proposal and approval before work begins

Unused hours do not roll over to the following month

Online meetings: 2 hours per month included within plan hours

Support provided through SonoTrix Help Desk and online meetings (WhatsApp/live chat excluded)